Named responsibility
Core guidance is attributed to Jack Chittenden, founder and lead strategist. Specialist or external contributions should be identified when used.
Published standards
Useful guidance needs accountable authorship.
This policy explains how Spires Digital handles sources, experience, commercial claims, case studies, platform changes and corrections.
Primary sources first
For platform behaviour, tax guidance, technical requirements and policies, we prefer the organisation responsible for the rule or product.
Experience with context
Hands-on experience can inform a recommendation, but an observation is not presented as universal proof.
Commercial clarity
Spires Digital publishes content to help prospective clients and may link to its own services. Advice is not made more absolute to force an enquiry.
How guidance is checked
Platform-sensitive guidance is checked against official help centres, developer documentation, policies or other primary material where available. A review date shows when the page was last materially checked; it does not mean the platform will remain unchanged.
Third-party benchmarks are used only when their geography, sample, timeframe and metric definition make the comparison useful. When those details are unavailable, the number should be treated as context rather than a target.
Claims stay visible, with context
Experience figures and service claims are retained because they help a buyer assess fit. We explain whether a figure is cumulative experience, a selected client outcome, a planning example or a platform-reported result. No historical result guarantees a future result.
Spires Digital does not publish a standard service rate card. Scope and price follow a consultation because the accounts, evidence, access, risk and work required differ by engagement.
How outcomes are presented
Client identities may be withheld where agreements require confidentiality. Each published case includes the starting constraint, intervention, evidence window, selected outcome and relevant limitations. Where underlying commercial data cannot be made public, the page says so rather than implying independent public verification.
Named references or testimonials are published only with permission. A relevant client reference may be arranged during a qualified buying process when the client has agreed to be contacted.
Planning support, not professional advice
Tools use the inputs supplied in the browser to produce scenarios. Outputs are estimates and can be wrong when the assumptions are incomplete. Tax, legal, accounting and financial decisions should be checked with an appropriately qualified adviser.
Report something outdated or disputed
Email [email protected] with the page URL, disputed statement and supporting source. Material corrections are reviewed against the best available evidence and the page’s review date is updated when the content changes.
Last materially reviewed: 18 July 2026.
Challenge the evidence, not just the conclusion.
If a page could be clearer or more current, send the URL and the source you believe should change it.
Send editorial feedback